USA OPTICS, Inc. Store Policy

Store Policies

Payment

Currently we are using PayPal as our Credit Card Processor... for orders of $2,000.00 or more we need to ask you to
(1) be a paypal member,
(2) send certified funds, or
(3) wire funds
Please phone (844)308-3030 for any questions. Sorry for this inconvenience but this is to help secure YOUR Credit card information. There are some talented / but less than Honest people who use the internet.

Delivery

Orders received are shipped as soon as possible provided the item/s ordered are in stock. Please notice "Availability" on item you are wanting. (BEWARE: the "Availability feature" is not always noticeable when using portable devices such as cell phones. If you have any questions about when something will ship please contact us direct.

We make every effort to identify on the web site items that are currently backordered to us or ship from the manufacturer, and these items may take several weeks for delivery.

Out of Stock

Merchandise that we are no longer able are labeled accordingly to help you understand "Why not available" then Deleted. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

ITAR

Many of our items are are ITAR restricted, that is one of the reasons we do not ship out of USA.

BUT !! It is the responsibility of the Buyer to comply with the export control laws and regulations of the United States Government and to obtain export licenses if required.

Export of U.S. manufactured night vision equipment is strictly prohibited without a valid export license issued by the U.S. Department of State Office of Defense Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130.

For further information contact the Office of Defense Trade Control at 202-663 2700.

Should you need any assistance in determining if a license is required or obtaining an export license, contact the Export Counseling Division (Washington, DC) at 202-482-4811 or Western Regional Office (Newport Beach, CA) at 949-660-0144. BIS Export Administration Regulations may be found on the web at http://www.bis.doc.gov

How We Do Business

Returns

Returns are accepted within 15 days of delivery to the customer.

When returning merchandise. We hope there is never a need to return an item - but things do happen.

We need to receive item back in original condition, original packaging with all parts to include but not limited to: paperwork, tool, and related asccessories. If this is not done, it may void your return.

If you received the wrong item: you need to contact us within 5 business days of receiving item to let us know of the problems. We will give you a Return Authorization Number, and ask you to please include a copy of your packing slip. If more than 1 item is listed please mark the returning item(s) and explain why you are returning the merchandise. When we receive item, a replacement will be sent out ASAP. NOTE: item must be return "NOT USED" in "Original Condition" with all parts / paperwork / etc.. IF for some reason item returned does not meet the above requirements, your return will be "PRORATED" AT SELLERS DESECRATION. Basically - if you got the wrong item - you have no reason to use, just put back in box.. contacts us... send back... and we will send the correct item..

If you have an item that just no longer functions properly and you want us to replace - call us and we will do what we can to help. Many of our items (most in fact) are covered by a very good manufacturers warranty - depending on the item we may suggest you deal with them. The best thing is to contact us promptly and discuss the problem, we will do our best to work with you so that together we can solve the problem as fast and painless as possible.

If you are returning product because for what ever reason you don't want... , you need to contact us, and we will give you a Return Authorization Number. You need to include a copy of your invoice or packing slip, as well as your name and address, along with reason for returning. Since your return is not due to defective product or our error in shipping, there will be a re-stocking fee of 15% for return of a "non-used" in original condition, with box, and all related items. If our staff believes item has been USED then the amount you receive back will be prorated accordingly. Basically we are not in the business of "renting" material. If you USE something then what to return, we can not give you a FULL refund (unless item is defective - at which point, we will work with you and the manufacturer to resolve as best as possible under manufacturers policy.

Delivery confirmation and insurance is highly recommended when returning merchandise.

Legal Information

If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.

Support Methods

E-Mail:	help@USAoptics.net

Toll Free:	TOLLFREE
Office:	(844) 308-3030
Cell:	(404) 444-3202

Mail:	USA OPTICS, Inc. 1000 Post and Paddock; Unit 409 Grand Prairie, TX 75050